Need Help?
Your Frequently Asked Questions.
Questions, sizing help, or styling advice—send us a message anytime.
Can I wear my jewellery in water?
Yes — Lucy Luna jewellery is water-resistant and made for everyday wear. However, to preserve its glow, we recommend avoiding prolonged exposure to chlorine, salt water, soaps and harsh cleaning chemicals, as these can gradually affect the gold finish over time.
For best care, remove your jewellery before swimming, cleaning or using chemical-based products.
Will it tarnish or turn my skin green?
Our jewellery is crafted in gold vermeil over stainless steel or brass. With time, wear and love, the gold layer may gradually soften or wear to reveal the silver beneath — a natural evolution of gold vermeil rather than a fault.
Stainless steel may naturally develop some tarnish over time, particularly when exposed to moisture, skincare, perfumes or chemicals, but this can be gently cleaned and cared for.
Green discolouration is uncommon, although individual skin chemistry, moisture and product residue can sometimes cause temporary marks.
Is it safe for sensitive skin?
Our jewellery is crafted with stainless steel or brass and finished in gold vermeil, making it a beautiful choice for everyday wear.
As sensitivities can vary from person to person, we recommend checking the materials listed on each product page if you have known metal allergies or particularly sensitive skin. To keep both your skin and jewellery happy, avoid direct contact with perfumes, creams, lotions and sanitiser where possible.
What materials do you use?
We use premium base metals finished with durable 18K gold plating, designed for strength, longevity, and a consistent golden glow.
How long does shipping take?
Orders are processed quickly, with standard shipping taking 2–8 days across Australia. Express shipping is also available at checkout if you need it sooner.
Can I return or exchange my order?
Of course. We offer easy returns within 30 days of delivery on all unworn items in their original packaging.
What is the warranty policy?
We want you to feel confident wearing your jewellery every day.
Our pieces are made from high-quality, stainless steel and finished with 18k gold plating using advanced PVD (Physical Vapour Deposition) technology for exceptional durability.
All jewellery is covered by a 1-year warranty from the date of purchase, which includes:
- Broken clasps
- Loose settings
- Faulty links
Our warranty does not cover:
- Tarnishing from exposure to cleaning products or chemicals.
- Oxidation caused by naturally high skin pH levels.
- Accidental damage, misuse, or general wear and tear.